Shipping policy
Shipping Policy
This Shipping Policy applies to orders delivered within the United States.
Order processing
Orders are processed and dispatched within 1–3 calendar days after the order is placed.
Delivery estimates
Estimated delivery to the United States is 7–15 calendar days after dispatch.
Based on the current processing and transit estimates, the typical total delivery time is approximately 8–18 calendar days from the date the order is placed. Delivery estimates are not guarantees and may be affected by carrier delays, severe weather, incorrect address information, or other circumstances outside our reasonable control.
If we cannot dispatch an order within the stated processing timeframe, we will provide an updated estimate and any options required by applicable law.
Shipping rates
- Orders of $150 or more qualify for free shipping. An order total of exactly $150 qualifies for free shipping.
- Orders under $150 are charged a $10 shipping fee.
Applicable shipping charges are shown at checkout before you complete your purchase.
Tracking
Tracking information will be provided after your order is dispatched.
Please allow some time for tracking information to appear or update after the package enters the carrier’s system.
Taxes
Applicable taxes, if any, are calculated and displayed through the website’s checkout process.
Address changes
Please review your shipping address carefully before completing your order. If you need to correct an address, contact us through the Contact Us page as soon as possible. We cannot guarantee that an address change will be possible after an order has been dispatched.
Delayed or missing orders
If your order has not arrived within the estimated delivery window, please contact us through the Contact Us page with your order number and tracking information. We will review the shipment status and advise on the next available step.
An estimated delivery date is not a promise that a carrier will deliver on a particular date. If a shipment is materially delayed, we will communicate an updated estimate and any legally required options.
Damaged orders or order issues
If your order arrives damaged, has a product defect, is missing an included item, or contains an incorrect item, please follow the process in our [Refund & Customer Care Policy].
Refund & Customer Care Policy: https://mahjonggmoment.com/policies/refund-policy
Contact
For shipping questions, please use the Contact Us page on our website.
Contact page: https://mahjonggmoment.com/pages/contact